Question 1

Can I try Qallie before paying?

Accepted Answer

Yes! The Free plan is available forever with basic features. You can also start a 7-day free trial of Pro to experience voice mode and AI reservations.

Question 2

Do I need a developer to install Qallie?

Accepted Answer

No. You paste one line of JavaScript on your website — that's it. If you use WordPress, Squarespace, or Wix, we have step-by-step guides.

Question 3

Is Qallie GDPR compliant?

Accepted Answer

Absolutely. We're built for the European market. Data is stored in EU data centers, we support cookie consent, data export, and account deletion — all required by GDPR.

Question 4

What languages does the AI speak?

Accepted Answer

Qallie supports English, French, Spanish, and German. The AI automatically detects and responds in your guest's language.

Question 5

Can I switch plans anytime?

Accepted Answer

Yes. Upgrade or downgrade at any time. When you upgrade, you get immediate access to new features. When you downgrade, the change takes effect at the end of your billing period.

Question 6

What happens when I run out of AI messages?

Accepted Answer

Your chat widget stays active, but AI responses pause until the next billing cycle. Your managers can still respond manually through the inbox. You can upgrade your plan anytime for more messages.

Question 7

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel at any time from your account settings. Your plan remains active until the end of the current billing period — no partial refunds, but no surprises either.

Question 8

Do you offer refunds?

Accepted Answer

We offer a full refund within the first 14 days of any paid plan if you're not satisfied. After that, you can cancel anytime but refunds are not available for partial periods.

Question 9

Is VAT included in the prices?

Accepted Answer

Prices shown are excluding VAT. VAT will be added at checkout based on your country of residence, in accordance with EU tax regulations. Business customers with a valid VAT ID can apply reverse charge.

Question 10

Can I get an invoice for my business?

Accepted Answer

Absolutely. We automatically generate invoices for every payment. You can download them from your account settings or receive them by email. All invoices include your VAT ID if provided.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) via Stripe, as well as PayPal. SEPA direct debit is available for annual plans.

Question 12

What happens if my payment fails?

Accepted Answer

We'll retry the payment automatically over a few days and notify you by email. If the payment continues to fail, your account will be downgraded to the Free plan — we never delete your data.

	Free	Pro Most Popular	Enterprise
Core Features
Chat widget
Custom branding
Team members	1	5	∞
Live inbox
AI & Voice
AI messages / month	50	2,000	10,000
Text tokens	50K	2M	10M
Voice tokens		200K	1M
Voice mode
AI reservations
Custom AI prompts
API access
Management
Analytics dashboard
Support
Email support
Priority support
Dedicated support

Simple, transparent pricing

Free

Pro

Enterprise

Compare plans in detail

Core Features

AI & Voice

Management

Support

Billing & Payments

Ready to let AI handle your guest inquiries?